Entry Level – Customer Support

Entry Level – Customer Support West Des Moines IA

This individual will be responsible for providing a top-notch experience for internal and external customers via various channels of communication by responding to customer questions and completing transactions. 

Responsibilities: 

• Respond to customer inquiries via calls, emails, and other channels promptly and professionally.
• Research and resolve issues, providing clear solutions.
• Keep contract notes updated for easy access by all staff.
• Use multiple systems and tools to find and manage information.
• Take ownership of resolving issues and providing information to customers.
• Collaborate with the team and manager to improve department efficiency.
• Maintain a positive work environment through teamwork and communication.
• Handle high volumes of calls and processing tasks in a fast-paced environment.

Qualifications: 

• High school diploma or GED.
• Proficient in using computers, typing 40+ WPM, and familiar with various applications.
• Strong customer service skills with a friendly attitude.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Onsite 5 days per week (Monday-Friday) 8:00am-5:00pm 

Tagged as: Entry Level - Customer Support